Vol 3, No 1 (2018)

We are pleased to present you with the ninth issue of the International Journal of Civil Service Reform and Practice published by the Astana Civil Service Hub.

This issue opens with the article of Dr Colin Knox, Professor at Nazarbayev and Ulster Universities. This article considers existing research on the impact of public sector reform in developing countries and offers an alternative approach, through case studies of Azerbaijan, Georgia and Kazakhstan. His approach is based on two keys elements: an agenda which attempts to shift developing countries to an outcomes-based approach operationalized through a “quality of life” framework; and, peer-to-peer learning, which acknowledges the importance of such a variable in governance reforms – country-specific context.

The next paper was prepared by a team at the National Centre for E-services based in Minsk, Belarus. In their article, the authors present a comprehensive analysis of the electronic government system evolution in Belarus. The paper reviews the legal framework, infrastructure-related solutions, as well as different stages of the e-government system transformation in the country.

Dr Nguyen Viet Hung, Dr Phan Van Hung and Professor Be Trung Anh’s article follows. The design framework of e-Local Governance in Vietnam is discussed as an integrated ICT system that includes a Geographical Information System (GIS). The database system aims at enhancing the Committee for Ethnic Minorities Affairs capabilities in the planning and decision making process by providing data, internet based GIS, internet communication and some ecological models to disseminate analysis results to the ethnic minorities concerned.

Last, but not least, Sunil Thawani, a member of the Board of Directors of the American Society for Quality Management, reviews examples and success stories of how Quality Management strategies, standards and tools can help achieve SDGs with lesser costs while enhancing citizen satisfaction.

We hope that the content of this edition of the Journal will be of value to anyone interested in the issues of public administration reforms, e-government and quality management systems.


Vol 2, No 2 (2017)

Dear Reader,

We are pleased to present you with the 8th issue of the International Journal of Civil Service Reform and Practice published by the Regional Hub of Civil Service in Astana.

This issue opens with the article of Dr. Yoon, Professor at the National Human Resource Development Institute in South Korea. The author presents a brief historical account of COTI’s contribution to public servants’ training followed by suggesting some new strategies for further development of training for the human resources in the country’s public sector.

The next article is written by Naomi Caiden, Professor Emeritus at the Department of Political Science of the California State University in Los Angeles. This paper discusses the importance and necessity of including courses on administrative law in the curriculum of the Master’s Degree in Public Administration.

Jahi Jahija, State Secretary of the Ministry of Information of the FYR of Macedonia and Marija Nikoloska Arsovska, Associate National CAF Coordinator at the Ministry of Information Society and Administration present their findings of the Common Assessment Framework model implementation in public institutions of the FYR of Macedonia.

Last, but not least, Konstantin Belyaev, a lawyer and senior consultant for Korn Ferry/Hay Group in Kazakhstan, examines the benefits of introducing job evaluation methodologies in setting the remuneration levels for civil service jobs with a view to improve civil servants’ performance and human resources management in the public sector.

We hope that the content of this edition of the Journal will be of value to anyone interested in the issues addressed by the above scholars.

Vol 2, No 1 (2017)

Dear Reader,

The seventh issue of the International Journal of Civil Service Reform and Practice presents articles and papers of scholars and practitioners for your potential interest.

The issue starts with the paper of Gerald Caiden, Professor Emeritus at the Price School of Public Policy of the University of Southern California. It analyses the negative impact of maladministration, bureau-pathology and corruption on public administration.

The second paper, written by Saltanat Janenova, Professor at the Graduate School of Public Policy of Nazarbayev University and Iliyas Yesdauletov from the Economic Research Institute of the Ministry of National Economy of the Republic of Kazakhstan. The paper presents a comparative perspective of the reforms that have taken in public service delivery, in Canada and Kazakhstan.

This issue concludes with the article of Jahi Jahija, State Secretary, Ministry of Information Society and Administration of the FY Republic of Macedonia. This article examines the role of functional analysis, as a human resources management tool in the FYROM. It also presents findings of functional analysis conducted in the Ministries of Information Society and Administration and of Local Self-Government, as well as in two municipalities in the country.

We hope these papers and articles will be of value to anyone interested in the issues addressed in this edition of the Journal.


Yours Sincerely,

Editorial Team


Special Edition on Public Administration Reform in China

Dear Reader,

We are delighted to present you this special edition of the International Journal of Civil Service Reform and Practice on China published by the Regional Hub of Civil Service in Astana (ACSH). This issue contains articles analysing public administration reforms in China.

Considering the scale and outreach of reform that takes place in China, a deeper understanding of the transformations in this country is important to any practitioner or scholar. With this in view and the cooperation agreement between the ACSH Steering Committee and the Chinese Academy of Governance, a founding participant of the ACSH, this special issue of the Journal was produced on public administration reform in China.

The special issue begins with an article by Wei Liqun, who presents the evolution of the administrative power structure, organisation and management systems in China concluding that the administrative reform in the country has accomplished significant achievements. Chen Baosheng, that follows considers that political structural reform in China, based on the political theory of socialism with Chinese characteristics, will guide the country to the next stage of its development. Next, Xue Gang, Bo Guili, Liu Xiaokang and Yin Yanhong discuss the application of performance evaluation results for China’s service-oriented government by looking closely at the present situation, issues, and propose solutions. Yi Lili’s analysis portrays the major administrative reforms in China should be the transformation of public service units in order to transform government functionality and build a service-oriented government. Last but not least, Ma Jiantang examines the benefits of using big data to modernize government in order to enhance economic growth prospects, social governance and public services delivery.

We hope that the content of this special edition will be of value to those interested in deeper understanding of the peculiarities of China’s public administration transformation and future development. We, once again, would like to thank those who have provided their invaluable advice and guidance in publishing this issue.

We would also like to use this opportunity to renew the invitation to our readers and potential authors to actively participate in the dialogue facilitated through the Regional Hub discussion platforms.

Yours sincerely,

Editorial Team

Vol 1, No 1R (2016)

Уважаемый читатель,

Представляем Вашему вниманию шестой номер Международного журнала реформы и практики государственной службы, издаваемого Региональным хабом в сфере государственной службы в Астане.

Наш шестой номер открывает статья ведущих мировых ученых в сфере государственного управления – профессоров Деметриоса Аргириадеса и Пан Сук Кима, в которой авторы пишут про провал «рыночной модели» госуправления в достижении поставленных целей и ожидаемых результатов. На примере Греции авторы делают попытку подтверждения своих выводов.   

В следующей статье Самра Льюка, глава Департамента по организации тренингов в Боснии и Герцеговине, знакомит читателей с методологией оценки рентабельности инвестиций (Return on Investment), которая была использована в системе профессиональной подготовки госслужащих в Боснии и Герцеговине.

Вопросы важности совершенствования системы государственного управления, и в частности, процесса регулирования являются предметом исследования в работе ученых казахстанского Института экономических исследований – Салтанат Ахметжановой и Карины Копешовой. В статье рассмотрены эффективные инструменты повышения качества регулятивных решений в мировой практике и в Казахстане, а также даны рекомендации по оценке их воздействия.

В последней статье номера, написанной учеными Сибирского института управления в России – Надеждой Богдан, Евгением Бойко и Ириной Бушуевой, изложены результаты анализа становления и реализации принципа профессионализма в государственной кадровой политике России. На основе изучения законодательных и нормативных правовых актов, а также практики управления кадрами государственной службы выявлены тенденции в развитии принципа профессионализма в государственной кадровой политике Российской Федерации.

Номер завершает рецензия главного редактора Журнала Паноса Ливеракоса на книгу «Демократическое управление, государственное управление и борьба с бедностью: тематический дискурс и географические примеры». Указанная книга недавно была опубликована Международным институтом административных наук.

Мы надеемся, что шестой номер Журнала будет полезен всем, кто интересуется вопросами моделей государственного управления и повышения квалификации на государственной службе.


С уважением,

Редакционная коллегия

Vol 1, No 1 (2016)

Dear Reader,

We are pleased to present you with the sixth issue of the International Journal of Civil Service Reform and Practice published by the Regional Hub of Civil Service in Astana.

This edition begins with the article of Demetrios Argyriades and Pan Suk Kim, both professors of public administration and ethics in government, which look at the issue of how the “market model” of governance has failed to meet its objectives and produce the desired results, using the case of Greece as an example to illustrate their points presented in this paper.

The next article, by Samra Ljuca, Head of Training Department of the Civil Service Agency in Bosnia and Herzegovina, deals with the “return on investment” technique used to evaluate the mid- and long-term benefits and costs of training and capacity development programmes, and it presents examples from Bosnia and Herzegovina.

The importance of regulatory policy improvement is the subject of an article by Saltanat Akhmetzanova and Karina Kopeshova, both from the Institute of Economic Studies in Kazakhstan, who review global trends and international practices in regulatory policy-making aiming at improving the quality of regulatory decisions. This article also presents some efficient instruments and processes towards improving the quality of regulatory decisions in Kazakhstan, as well as it provides recommendations on how to improve the process of evaluating their impact.

The last article in this edition, by Nadezhda Bogdan, Eugene Boyko and Irina Bushuyeva from the Siberian Management Institute in Russia, is a comprehensive analysis of the evolution and implementation of the concept of professionalism in the public human resources management in Russia. It reviews legal regulations and human resources management practices in the civil service and it identifies trends in the development of professionalism in public human resources management.

This edition closes with the review prepared by the Editor-in-Chief of this Journal, on the book titled “Democratic Governance, Public Administration and Poverty Alleviation: Thematic Discourse and Geographical Cases” and published recently by the International Institute of Administrative Sciences.

We hope that the content of this edition of the Journal will be of value to anyone interested in the topics of models of governance and capacity building in the civil service.

Yours Sincerely,

Editorial Team




No 1R (2015): 5th Issue

Уважаемый читатель,

Представляем Вашему вниманию пятый номер Международного журнала реформы и практики государственной службы, издаваемого Региональным Хабом в сфере государственной службы в Астане. Данный номер содержит статьи ученых и практиков в сфере государственной службы, а также комментарии спикеров Глобальной конференции «Меритократия и профессиональная этика как ключевые факторы эффективной государственной службы» и панельной дискуссии Хаба «Международное сотрудничество по совершенствованию государственной службы: мост для достижения целей».

Наш пятый номер открывает статья Макса Эверест-Филлипса, в которой автор рассматривает древнекитайскую концепцию ‘преднамеренного недеяния' в качестве этического принципа эффективной государственной службы в 21 веке. Игорь  Ганчерёнок и Борис Новыш знакомят читателей с количественной моделью компетентностной оценки выпускников управленческого вуза. В работе Бауыржана Жаубасова анализируются вопросы повышения эффективности и оценки деятельности государственных служащих на примере деятельности Администрации Президента Республики Казахстан. Ю Янг Джи делится опытом обучения южнокорейских государственных служащих, сфокусированного на выработке критического мышления и творческого подхода. Наконец, правовому регулированию антикоррупционной оценки деятельности госслужащих в российской практике посвящена статья Динары Миннигуловой.

Второй раздел журнала представляет комментарии спикеров Глобальной конференции и начинается с ключевого выступления Администратора ПРООН Хелен Кларк, посвященного вопросам меритократии и этики как ключевых факторов эффективности государственной службы и их важности для достижения целей устойчивого развития. В докладе Алихана Байменова отмечены важность и необходимость интенсивного обмена знаниями и опытом для качественной и эффективной модернизации государственной службы, а также намечены перспективные направления для исследований и обмена опытом в рамках Регионального хаба в сфере государственной службы в Астане.

Следующие два доклада затрагивают такой аспект, как меритократия. Макс Эверест-Филлипс рассуждает о том, как успешный опыт Сингапура может выступить катализатором для реформирования государственных служб в других странах. Ольга Савран предлагает рекомендации для повышения интегративности на государственной службе и снижения коррупционных рисков в Восточной Европе и Центральной Азии. Вопросам противодействия коррупции посвящены доклады Аннели Теммес (опыт Финляндии) и Асылбека Болотбаева (развитие антикоррупционной политики Кыргызстана на основе бенчмаркинга).

Номер завершают комментарии Патрика Кеулирса о формах регионального и глобального сотрудничества по совершенствованию государственной службы в целях устойчивого развития.

Подводя итог нашему обзору пятого номера журнала, мы надеемся, что он будет полезен всем интересующимся вопросами служебной этики, меритократии, противодействия коррупции на государственной службе и иными аспектами её совершенствования. Благодарим каждого, кто участвует в развитии данного журнала, за их советы и рекомендации и приглашаем читателей и авторов к диалогу на дискуссионных площадках Регионального хаба.

No 1 (2015): 5th Issue

We are delighted to present you with the fifth issue of the International Journal of Civil Service Reform and Practice published by the Regional Hub of Civil Service in Astana (ACSH).

This issue contains articles of scholars and practitioners in the area of civil service and commentaries of speakers at the Global conference "Meritocracy and Professional Ethics as Key Factors for Civil Service Effectiveness" and of the discussion panel of the ACSH "International Cooperation on Civil Service Excellence: A Bridge to Achieving the Sustainable Development Goals".

The issue begins with the article of Max Everest-Phillips, who considers the ancient Chinese concept of "wu-wei" (purposeful ‘non-action’) as the professional ethos for public service of the 21st century. Ihar Hancharonak and Boris Novysh introduce a quantitative model of evaluating the maturity of managerial competencies of graduate students in a public management university. Baurzhan Zhaubasov’s work provides an analysis of the aspects of increasing effi ciency and evaluating performance of civil servants, based on the case of the Presidential Administration of the Republic of Kazakhstan. Young Je Yoo shares his experience and ideas on educating and training South Korean civil servants with a focus on developing critical thinking and creativity. Dinara Minnigulova’s article presents the legal aspects of regulating the anticorruption assessment framework of the performance of civil servants in the Russian Federation.

This issue also features the commentaries of the speakers of the Global conference and of the discussion panel starting with the keynote speech of the UNDP Administrator Helen Clark on meritocracy and ethics as the critical factors for an eff ective civil service and their importance in achieving the sustainable development goals. It is followed by the speech of Alikhan Baimenov, who highlights the significance of, and the need for, exchange of information and experience between countries for effective civil service modernisation, as well as research perspectives and experience exchange within the framework of the Regional Hub of Civil Service in Astana. The next two commentaries also investigate the meritocracy concept and principle: Max Everest-Phillips discusses how Singapore’s successful experience of civil service reform can serve as a catalyst for reforming civil service in other countries and Olga Savran provides her recommendations for increasing civil servants’ integrity and reducing corruption risks in Eastern Europe and Central Asia. Country specific anti-corruption measures are well presented in the commentaries of Annelli Temmes from Finland and Asylbek Bolotbayev from the Kyrgyz Republic. Patrick Keuleers’s commentary on the modalities for regional and global cooperation on civil service development towards the sustainable development goals is the last piece in this issue of the Journal.

We hope that the content of this issue of the Journal will be of value to anyone interested in the topics of professional ethics, meritocracy and anti-corruption in civil service, as well as other aspects of civil service development.


No 2 (2014): 4th Issue

The fourth issue of the Journal of the Regional Hub of Civil Service in Astana begins with the article of a widely known and distinguished scholar, Pan Suk Kim, who analyzes the performance-based pay system in the OECD countries as opposed to seniority-based pay for civil servants elsewhere, and considers a case-study of Korea. In the example of Kyrgyzstan, D. Bakchiyev investigates one of the instruments of raising the quality of public service delivery which is introduction of performance appraisal of civil servants. The article of A. Morozevich investigates various aspects and issues of personnel policy in public administration and provides recommendations for handling the managerial level. Y. Styrin in his article sheds light on to the features and ways for improving the register of public services of Russia as part of e-government. J. Nemec provides in his article an analysis of administrative reforms in Central and Eastern Europe and draws attention to how widespread the principles of New Public Management still are as well as to decreasing public trust in public institutions and politicians in many countries. Y. Zharkeshov provides analogues analysis of PA reforms in Central Asia and Caucasus and concludes that a key factor of national development is quality of public institutions and governance. The analysis demonstrates that post-Soviet countries appear to be interesting and under researched cases of transformation efforts to market which were heavily influenced by such global trends of the 1980s and 1990s as notorious Washington consensus. In his article, a distinguished practitioner and life-long international career civil servant, Chet Newland analyses the development of the US Federal Executive Institute in light of the shift of the American society from elitism towards inclusive growth, emphasizing the remaining challenges ahead and potential solutions to them.

This issue also features recommendations of the participants of the Global conference on civil service held within the framework of the 7th Astana Economic Forum in 2014.

We hope this fourth issue of the Journal will be of interest to you and that it will spark policy debates on the issues addressed by the above mentioned scholars and practitioners.

No 1 (2014): 3rd Issue

The third issue of the Journal of the Regional Hub of Civil Service in Astana contains commentaries and papers presented during the Global conference on civil service within the 7th Astana Economic Forum. It begins with an article by Chet Newland who discusses how the Government of Kazakhstan managed to lead the nation from a transition economy to a rapidly growing market economy by means of a thought through policy of interdependence of countries, constitutional governance and non-ideological growth strategies. Joachim Vollmuth provides a comparative analysis of instruments of civil servants’ performance appraisal in European countries and points to the different approaches practiced in position-based and career-based civil service systems. Manvel Badalyan draws the reader’s attention to the history of formation and institutionalization of civil service in Armenia with an emphasis on the importance of recruiting and attestation. Bolatbek Abdrassilov, in his article, discusses innovative methods of professional development of civil servants in Kazakhstan where competence-based approaches are being widely practiced. Whereas Afag Hussein presents different methods and approaches to civil servants’ performance appraisal. Dinara Minnigulova, in her article, investigates the problem of the legal status of a civil servant in Russia. Yang Shiqiu discusses the features of civil service of China with an emphasis on reform efforts. Rauf Aliyev describes the modern civil service development in Azerbaijan with a particular attention to issues of admission and filling of positions in civil service, performance appraisal and others. A. Morozevich et al stress the key elements of the civil servants’ education model in Belarus and characterize the leading role of the Academy of Administration in professional and personal development of civil servants.

We hope this third issue of the Jorunal will be of interest to you and that it will spark policy debates on the issues addressed by the above mentioned scholars and practitioners.


No 2 (2013): 2nd Issue

The second issue of the Journal of the Regional Hub of civil service in Astana presents a range of articles on civil service and public administration reform in member-countries and beyond.

It begins with the article by Art Daniels who discusses how the Government of Ontario in Canada has utilized a Quality Service System conducted through a customer survey called "Citizens first" and improved its service delivery. Sadygul Alymkulova analyses the activities of the Testing Centre of the Kyrgyz Republic, the use of polygraph and computer testing upon admission into civil service. Yuna Potemkina describes the transformation of types of civil servants’ responsibilities stemming from their professional activities and addresses the issues of holistic performance appraisal of civil service executives. Whereas Armen Yezekyan investigates the concept of civil service and describes various associated models. Dinara Minnigulova in her article analyses the potential of the ‘strike’ sub-institution in civil service and considers this sub-institution as a last resort for resolving collective disputes. Yernar Zharkeshov discusses the conceptual reasoning behind the introduction of senior civil service in Kazakhstan and describes certain measures taken to develop it further, whereas Rodney Dormer discusses recent research into performance measurement and management practices within a range of New Zealand’s public service agencies that has revealed six criteria by which organisational performance is defined and directed, namely: economy, efficiency, effectiveness, equity, organisational capital and public capital. Svetlana Gaiduchenko draws attention to the inter-cultural relations in public administration, whereas Ihar Hancharonak in his article emphasizes synergetic potential in public administration with the dual notion of state and society, and the role of social media. Yuliya Glushenko describes the implementation of administrative-territorial reforms in Ukraine based on the research of financial provisions of local self-government. Valentina Gurievskaya discusses socio-psychological approaches on various levels of public administration, whereas Sergey Tsiganenko proposes "cost-efficient management".

In addition, the second issue contains information about the National Academy of Governance of Mongolia, provided by Enkhbayar Ganbold, and a review of the book "The health of the executive: formula of success" in which Ihar Hancharonak describes how a collective image of a modern healthy executive is presented.

We hope this second issue of the Journal will be of interest to you and that it will spark policy debates on the issues addressed by the above mentioned scholars and practitioners.

No 1 (2013): 1st Issue

The first issue of the Journal of the Regional Hub of Civil Service presents commentaries and papers presented during the Global conference on civil service within the 6th Astana Economic Forum.

The first issue begins with Alikhan Baimenov’s speech where he draws attention to the historical milestones of civil service development in Kazakhstan and associated challenges at each stage of development and innovative solutions found. Professor Rolet Loretan explains how the IIAS serves as a worldwide platform for administration and identifies the main trends in public sector and administration. In the long run, Professor Loretan sees Kazakhstan as a hub for establishing the Central Asian and Caucasus group of Public Administration. Irakli Kotetishvili provides rather interesting insights into the recent transformation of public governance in Georgia. Alexander Turchinov highlights the stages of civil service development in Russia and current challenges. Aaly Karashev provides insights into the experience and innovations of Kyrgyz Republic on civil service reform through 11 steps of modernization. Caspar F. van den Berg, Frits M. van der Meer and Gerrit S. A. Dijkstra stress the recent movement towards equalizing civil service personnel policies and practices with those in the private sector. They argue that there is a trend towards managerial bargains. Dr. Matthew Stafford gives valuable insights into the United States executive civil servants training system by discussing executive core qualifications and competencies such as communications and problem-solving. Dr. Bolatbek Abdrassilov draws attention to the role and achievements of Kazakhtan’s Public Administration Academy on civil service training and its priorities according to the Strategy of "Kazakhstan 2050". Professor Yelena Kalyuzhnova focuses on the main areas of public administration research. Deniz Susar highlights the role of the important programme entitled United Nations Public Administration Network (UNPAN) designed to help countries, especially in developing countries and those in economic transition, to respond to modern challenges. Professor Urkhan Alakbarov emphasizes the importance of human capacity building for sustainable development and security. Professor V. A. Shamahov emphasizes the modern requirements and success criteria of civil service training institutions in Russia while professor Tyurin E. A. discuss the topic of Eurasian state building.

We hope this first issue of the Journal will be of interest to you and that it will spark policy debates on the issues addressed by the above scholars.

1 - 12 of 12 Items