No. 2 (2013): 2nd Issue

The second issue of the Journal of the Regional Hub of civil service in Astana presents a range of articles on civil service and public administration reform in member-countries and beyond.

It begins with the article by Art Daniels who discusses how the Government of Ontario in Canada has utilized a Quality Service System conducted through a customer survey called "Citizens first" and improved its service delivery. Sadygul Alymkulova analyses the activities of the Testing Centre of the Kyrgyz Republic, the use of polygraph and computer testing upon admission into civil service. Yuna Potemkina describes the transformation of types of civil servants’ responsibilities stemming from their professional activities and addresses the issues of holistic performance appraisal of civil service executives. Whereas Armen Yezekyan investigates the concept of civil service and describes various associated models. Dinara Minnigulova in her article analyses the potential of the ‘strike’ sub-institution in civil service and considers this sub-institution as a last resort for resolving collective disputes. Yernar Zharkeshov discusses the conceptual reasoning behind the introduction of senior civil service in Kazakhstan and describes certain measures taken to develop it further, whereas Rodney Dormer discusses recent research into performance measurement and management practices within a range of New Zealand’s public service agencies that has revealed six criteria by which organisational performance is defined and directed, namely: economy, efficiency, effectiveness, equity, organisational capital and public capital. Svetlana Gaiduchenko draws attention to the inter-cultural relations in public administration, whereas Ihar Hancharonak in his article emphasizes synergetic potential in public administration with the dual notion of state and society, and the role of social media. Yuliya Glushenko describes the implementation of administrative-territorial reforms in Ukraine based on the research of financial provisions of local self-government. Valentina Gurievskaya discusses socio-psychological approaches on various levels of public administration, whereas Sergey Tsiganenko proposes "cost-efficient management".

In addition, the second issue contains information about the National Academy of Governance of Mongolia, provided by Enkhbayar Ganbold, and a review of the book "The health of the executive: formula of success" in which Ihar Hancharonak describes how a collective image of a modern healthy executive is presented.

We hope this second issue of the Journal will be of interest to you and that it will spark policy debates on the issues addressed by the above mentioned scholars and practitioners.

Published: 2016-06-01