Quality in Public Service Delivery
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Abstract
At the recent workshop of the Regional Hub for the management of public bodies and educational institutions in the field of civil service the author made a presentation on the topic of Quality in Public Service Delivery. This paper describes how the government of Ontario Canada utilized a Quality Service System to improve its service delivery and results for citizens. The paper describes how through a customer survey called Citizens first the government got to know the needs and expectations of its citizens /customers.
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Daniels, A. (2016). Quality in Public Service Delivery. International Journal of Civil Service Reform and Practice, 1(2). Retrieved from https://astanahubjournal.org/index.php/ijcsrp/article/view/28
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