Women and Digitalization in the Public Sector
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Abstract
The public sector in Kazakhstan is actively integrating digital tools to enhance the management of various spheres. This integration aims to streamline processes for citizens, improve feedback mechanisms, and reduce costs. Given the predominance of men in top management positions, this article proposes to examine the contributions of women managers in Kazakhstan to the development of public sector digitalization. Through an analysis of case studies involving the implementation of digital tools in education, finance, information technology, and local government, this article explores the role of women managers in this transformation. The findings suggest that women actively and successfully implement innovative projects, develop citizen-centric products, and foster a new digital culture within the public sector. Despite their relatively low representation at decision-making levels, women effectively leverage management resources and contribute significantly to the advancement of new technologies.
Keywords: Case Studies, Citizen-Centric Products, Digitalisation, Public Administration, Public Service Delivery, Women.
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