International Journal of Civil Service Reform and Practice

The IJCSRP is a peer-reviewed, open access journal on civil service reform theory and practice.

Announcements

 

CALL FOR PAPERS

 
The IJCSRP is announcing a call for papers for its upcoming issue in September 2018.  
Posted: 2018-03-26 More...
 

THE 8TH ISSUE (Vol.2, No 2) OF THE INTERNATIONAL JOURNAL OF CIVIL SERVICE REFORM AND PRACTICE

 
Publication date of the 8th issue of the Journal  
Posted: 2017-08-28 More...
 

CALL FOR PAPERS

 
The IJCSRP is announcing a call for papers for its upcoming issue in September 2017.  
Posted: 2017-07-01 More...
 

THE 7TH ISSUE OF THE INTERNATIONAL JOURNAL OF CIVIL SERVICE REFORM AND PRACTICE

 
Publication date of the 7th issue of the Journal  
Posted: 2017-02-20 More...
 

SPECIAL EDITION ON PUBLIC ADMINISTRATION REFORM IN CHINA

 
Publication date of the special issue on Public Administration Reform in China of the Journal  
Posted: 2017-01-01 More...
 
More Announcements...

Vol 3, No 1 (2018)

We are pleased to present you with the ninth issue of the International Journal of Civil Service Reform and Practice published by the Astana Civil Service Hub.

This issue opens with the article of Dr Colin Knox, Professor at Nazarbayev and Ulster Universities. This article considers existing research on the impact of public sector reform in developing countries and offers an alternative approach, through case studies of Azerbaijan, Georgia and Kazakhstan. His approach is based on two keys elements: an agenda which attempts to shift developing countries to an outcomes-based approach operationalized through a “quality of life” framework; and, peer-to-peer learning, which acknowledges the importance of such a variable in governance reforms – country-specific context.

The next paper was prepared by a team at the National Centre for E-services based in Minsk, Belarus. In their article, the authors present a comprehensive analysis of the electronic government system evolution in Belarus. The paper reviews the legal framework, infrastructure-related solutions, as well as different stages of the e-government system transformation in the country.

Dr Nguyen Viet Hung, Dr Phan Van Hung and Professor Be Trung Anh’s article follows. The design framework of e-Local Governance in Vietnam is discussed as an integrated ICT system that includes a Geographical Information System (GIS). The database system aims at enhancing the Committee for Ethnic Minorities Affairs capabilities in the planning and decision making process by providing data, internet based GIS, internet communication and some ecological models to disseminate analysis results to the ethnic minorities concerned.

Last, but not least, Sunil Thawani, a member of the Board of Directors of the American Society for Quality Management, reviews examples and success stories of how Quality Management strategies, standards and tools can help achieve SDGs with lesser costs while enhancing citizen satisfaction.

We hope that the content of this edition of the Journal will be of value to anyone interested in the issues of public administration reforms, e-government and quality management systems.

Table of Contents

Articles

Colin Knox
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National Centre for e-Services
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Nguyen Viet Hung, Phan van Hung, Be Trung Anh
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Sunil Thawani
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Колин Нокс
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Национальный центр электронных услуг
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Нгуен Вьет Хунг, Фан Ван Хунг, Бе Чунг Ань
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Сунил Тавани
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