Return on Training Investment: The case of Bosnia and Herzegovina

Abstract

The aim of this paper is to show that the organizational impact of training can be measured with credibility and reasonable allocation of resources, using Return on Investment (RoI) methodology, which has been piloted and implemented in the training system of Bosnia and Herzegovina (BiH). Furthermore, it discusses the achievement in the process of the evaluation of training programmes and it provides an analysis of the sequential process of the RoI model accompanied by data identification, and collection and analysis for performance assessment. To conclude, the paper considers the necessity of the continuous improvements of strategic training policies as one of the key components of strategic human resources management in the civil service system.