The Role of Motivational Mechanisms in Managing the Effectiveness of Public Servants

Aksanat Panzabekova; Damir Fazylzhan

doi:10.56289/ijcsrp.177

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Published: Mar 31, 2025

DOI: https://doi.org/10.56289/ijcsrp.177

Aksanat Panzabekova

Institute of Economics of the Ministry of Science and Higher Education of the Republic of Kazakhstan

https://orcid.org/0000-0002-6389-9637

Damir Fazylzhan

Al-Farabi Kazakh National University

https://orcid.org/0000-0003-3743-506X

Abstract

This study examines the role of motivational mechanisms in enhancing the efficiency of civil servants, using Kazakhstan as a case study. The research employs sociological survey data to analyse job satisfaction, psycho-emotional well-being, motivation, and workload. The theoretical framework includes Maslow’s hierarchy of needs and Deci and Ryan’s self-determination theory. A mixed-methods approach was used, incorporating surveys and SWOT analysis to determine the correlation between well-being and motivation. The findings indicate that job stability and social benefits are key motivators, while a lack of career growth opportunities and high workload negatively affect motivation. The study highlights the need for improved training, work-life balance policies, and psychological support programs. These results contribute to the understanding of civil service motivation and provide practical recommendations for optimizing human capital management in the public sector.

Keywords: Public Service, Motivation, Civil Servants, Human Capital, Job Satisfaction, Kazakhstan.

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How to Cite

Panzabekova, A., & Fazylzhan, D. (2025). The Role of Motivational Mechanisms in Managing the Effectiveness of Public Servants. International Journal of Civil Service Reform and Practice, 13(1), 49–59. https://doi.org/10.56289/ijcsrp.177

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Vol. 13 No. 1 (2025): 24th Issue

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Articles

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Author Biographies

Aksanat Panzabekova, Institute of Economics of the Ministry of Science and Higher Education of the Republic of Kazakhstan

She specializes in the field of economic and interdisciplinary research. She has successfully implemented research projects on "Formation of effective mechanisms for implementing property relations in corporate and small entrepreneurship", 2006-2008; "Mechanisms for regulating and naturalizing foreign capital in the context of national interests", 2007-2008; 2009-2011; "World experience in combating corruption and the possibilities of its application in Kazakhstan (non-linear methods of combating corruption, prevention, encouraging the purity of public service)", 2013-2015; “Formation of a new architecture of global security based on the principles of the communicative dialogue “G-Global”, 2015-2017.

Damir Fazylzhan, Al-Farabi Kazakh National University

Doctoral Student, Al-Farabi Kazakh National University, Almaty, Kazakhstan

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