PERFORMANCE MANAGEMENT IN THE CIVIL SERVICE: EVIDENCE FROM UZBEKISTAN

Abstract

The recently announced Conception of Administrative Reforms in Uzbekistan emphasises the significance of developing an effective and professional civil service system and highlights the main direction associated with introducing a performance assessment system. This article examines the implementation of key performance indicators (KPIs hereafter) in 12 selected local districts (cities) throughout the country in 2020 as an experiment. The main focus is on 73 indicators to assess district (city) governments’ local policy to achieve their projections. The authors conducted two surveys to measure local citizen and mahalla (civil society institution) chairpersons’ satisfaction. Both the survey results and KPI values are utilised in the final evaluation. The experiment’s findings show that if concrete, measurable, achievable, relevant and time-bound KPIs are adequately set up, the probability of achieving the envisioned performance reults is high. It is argued that this study may be helpful the policymakers and government officials to formulate better regulation in this area.

Keywords: Administrative reforms, KPI, Performance management, Local government, Survey, Civil service, Implementation.