China's Digital Government Promotes the Improvement of Public Service Capabilities: Internal Mechanisms and Practical Paths
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Abstract
China's Digital government boasts inherent advantages in improving the efficiency of public services. To fully leverage these advantages, it is necessary to delve into how digital government construction can optimise public service efficiency, address various challenges amidst the current development, and develop practical and feasible improvement strategies. Digital government can significantly improve public service efficiency by promoting platform data exchange and sharing, optimising digital governance processes, accurately identifying public service needs, and allocating public resources reasonably. However, the process of building a digital government also faces practical challenges such as institutionalisation and technological application. Therefore, the development of digital government should focus on three core areas: innovative ideas, optimised organisational structure, and improved operational mechanisms, in order to explore effective ways to enhance public service efficiency through the construction of digital government.
Keywords: Digital Government; Public Service Capability; Internal Mechanism.
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