KNOX, Colin. ’Public Service Excellence in the 21st Century’ edited by Alikhan Baimenov and Panos Liverakos. International Journal of Civil Service Reform and Practice, [S. l.], v. 7, n. 2, 2019. DOI: 10.56289/ijcsrp.138. Disponível em: https://astanahubjournal.org/index.php/ijcsrp/article/view/138. Acesso em: 26 mar. 2026.